Refund Policy
We’re very sorry, but perishable food products cannot be returned/exchange. All items from our online store are sold on a non-returnable, non-refundable and non-exchangeable basis unless defective. Please check that all items received are what you have ordered. We will not accept any returns or provide refunds of items that have been consumed, tampered with or not in their original condition.
If your food product arrived damaged or contaminated in any way, please contact us directly via email admin@forgoodnessbakes.com or WhatsApp/Telegram us at 9667 1360 and we will do our best to resolve the issue.
Please DO NOT return any food product without contacting us first for specific information regarding the return process.
Exchange:
For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 1 day of receiving your shipment for an exchange.
Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in their original condition.
- Incorrect orders made by the recipient
Late or missing refunds (if applicable)
If you haven’t received a refund after seven (7) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at admin@forgoodnessbakes.com
Need help?
If you have any questions or concerns relating to our refund policy, please contact us immediately via email admin@forgoodnessbakes.com or WhatsApp/Telegram us at 9667 1360